Patient Services Administrator – Jobs.ie

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Surgical Institute Dublin | Ballsbridge, Dublin 4 

Surgical Institute Dublin (SID) is Ireland’s first centre of excellence for skin cancer and advanced procedural care. Based in a purpose-built, state-of-the-art facility in Dublin 4, we’re building an exceptional team united by a passion for transforming patient care.

The Role 

We’re looking for a motivated Patient Services Administrator to join our team. You’ll be the first point of contact for our patients, playing a vital role in delivering a seamless, welcoming experience from arrival to discharge. Acting as a central hub within our multidisciplinary team, you’ll liaise closely with clinical staff, consultants, insurers and referring GPs, ensuring smooth communication and coordinated care behind the scenes.

What You’ll Do

  • Deliver a welcoming, respectful and supportive experience for all patients, with particular sensitivity to the needs of surgical patients.
  • Manage front-desk operations including patient check-in, check-out and registration.
  • Coordinate appointments, surgical lists and follow-up clinics efficiently.
  • Handle patient queries, concerns and complaints with professionalism and empathy.
  • Manage billing, insurance verifications and payments.
  • Maintain accurate patient records in line with GDPR and data protection requirements.
  • Liaise with clinical staff, consultants, insurers and referring GPs.
  • Support quality improvement and audit initiatives.

What We Offer

  • A modern, purpose-built surgical facility in the heart of Dublin 4.
  • A collaborative, multidisciplinary team environment.
  • A role where your contribution genuinely matters.
  • Competitive compensation package.

You’ll Need

  • Strong communication and organisational skills.
  • A patient-focused, professional approach.
  • Proficiency in Microsoft Office.
  • Understanding of GDPR and patient confidentiality.
  • Experience in a healthcare or surgical setting is desirable.

If you’re ready to be part of something genuinely new in Irish healthcare, we’d love to hear from you.

Full job description available upon application.

Skills:
Relevant Hospital and Patient services experience Strong communication and interpersonal skills Adaptability and a flexible working approach Ability to maintain confidentiality Computer Skills Patient Management Systems

To apply for this job please visit www.jobs.ie.