Duties will include:

• Managing reception duties including inbound telephone calls.
• Managing reservations and bookings.
• Checking-in arrivals and checking-out departures in line with hotel procedures.
• Ensuring the well-being, satisfaction and comfort of all guests/hotel patrons and to establishing a highly personalised style of service and attention to guests/hotel patrons.
• Establishing a courteous, helpful and friendly attitude to all guests/hotel patrons. Meeting and greeting all guests/hotel patrons in a courteous, professional and friendly manner.
• Being familiar with and promoting hotel facilities and local attractions in the area. Assisting guests with any requests for information and directions.
• Ensuring good communication with all departments throughout the hotel.
• Handling, following-up and communicating any comments or complaints to relevant Heads of Department if unable to handle.
• Ensuring that all tasks are completed on each shift and that a full and thorough handover takes place at the end of each shift.
• To ensure that all cash, voucher, cheque and credit card transactions are correctly processed.
• To ensure that all charges are correctly posted to guest bills.
• To follow proper opening and closing procedures for each shift.
• Maintaining a high standard in personal grooming and appearance.
• Complying with all current policies and procedures of the hotel.
• Recording all relevant comments of appreciation, suggestions and maintenance points in order to initiate follow up.
• Being fully aware of the Hotel’s fire and safety procedures and health & safety regulations.
• To complete and facilitate training programs as required .
• Performing all additional duties as required by the management team.

Applicants must:

• Have a minimum of 1 year’s experience in a similar role.
• Be flexible in relation to hours worked, working weekends and evenings will be required.
• Have the ability to multi task and to remain calm whilst working under pressure.
• Have strong organisational skills.
• Have excellent interpersonal skills.
• Have a high standard in personal grooming and appearance.

Apply with CV and Cover note outlining previous experience and suitability for the role

Job Types: Full-time, Permanent

Work Location: In person